After an apparent global outage, Facebook Inc has said it is working to restore access to its social media platforms, including photo-sharing platform Instagram and messaging app WhatsApp.
According to outage tracking website Downdetector.com, the platforms were down for tens of thousands of users on Monday.
The website was showing outages in heavily populated areas like Washington, DC, and Paris, with problems being reported from about 15:45 GMT and now the problem appears even bigger.
A message confirming the outage was also posted on WhatsApp’s Twitter account.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook said on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
The error message appearing on Facebook.com throughout the day read: “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”
The message suggested a Domain Name System (DNS) error, Reuters reported.
DNS allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July.
Downdetector, which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform, showed there were more than 50,000 incidents of people reporting issues with Facebook, WhatsApp and Instagram.
But the outage might be affecting more users.
“This seems like a global outage, and it’s already gone on a lot longer than the 2019 shutdown which lasted for about an hour, which was caused by technical problems, according to WhatsApp then”.